Legal Information


Name: Keymakers(London) Ltd
Legal Form: Registered in England. Company Registration No. 2452008

Registered Office & Postal Address:
707 Green Lanes
Winchmore Hill
N21 3RS

Contact Details:
Telephone Number: 0208 360 6464
Fax: 0208 364 3443

V.A.T. Registration No. 554 0094 60

In the event of having to complain, please telephone us on 0208 360 6464 and ask for Malcolm McGrath, the managing director, or Mark Pescud, the general manager, who will endeavour to resolve any problems in an amicable way. We do ask that, before doing so, you ascertain that you have dealt with our company and not one of the many traders found in directories and on the internet who are pretending to be us.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 881 2929 or via their website



In this document the following words shall have the following meanings:

“Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;

“Customer” means any person who purchases Goods and Services from the Supplier;

“Goods” means the articles specified in the Proposal;

“Proposal” means a statement of work, quotation or other similar document describing the Goods and Services to be provided by the Supplier;

“Services” means the services specified in the Proposal;

“Supplier” means Keymakers (London) Ltd of 707-711 Green Lanes, London, N21 3RS;

“Terms and Conditions” means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by the Supplier.

These Terms and Conditions shall apply to all contracts for the supply of Goods and Services by the Supplier to the Customer and shall prevail over any other documentation or communication from the Customer.

Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by the Supplier.

Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which the Supplier may be entitled in relation to the Goods and Services, by virtue of any statute, law or regulation.

Nothing in these Terms and Conditions shall affect the Customer’s statutory rights as a Consumer.

The price for the Goods and Services is as specified in the Proposal and is inclusive of VAT and any applicable charges outlined in the Proposal.

Payment of the price shall be in the manner specified in the Proposal.

If the Customer fails to make any payment within 30 days of it becoming due, the Supplier shall be entitled to charge interest at the rate of 1.00% per month on the outstanding amounts.

The date of delivery of the Goods and Services is as specified in the Proposal. The Supplier may vary these times by intimating in writing details of the change to the Customer but in any event, the Goods and Services will be delivered within 30 days of the contract date unless there is an agreement with the Customer to the contrary.

The date of delivery specified by the Supplier is an estimate only. Time for delivery shall not be of the essence of the contract and the Supplier shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.

All risk in the Goods shall pass to the Customer when they are in the physical possession of the Customer.

Title in the Goods shall not pass to the Customer until the Supplier has been paid in full for the Goods.

To enable the Supplier to perform its obligations the Customer shall:

co-operate with the Supplier;

provide the Supplier with any information reasonably required by the Supplier;

obtain all necessary permissions, licenses and consents which may be required before the commencement of the services, the cost of which shall be the sole responsibility of the Customer; and

comply with such other requirements as may be set out in the Proposal or otherwise agreed between the parties.

The Supplier warrants that the Goods will at the time of delivery correspond to the description given by the Supplier.

The Supplier shall perform the Services with reasonable skill and care and to a reasonable standard in accordance with recognised standards and codes of practice.

The Supplier accepts all responsibility for the condition of tools and equipment used in the performance of the Services and shall ensure that any materials supplied shall be free of defects.

In addition to the Customer’s statutory rights, the Supplier guarantees all Goods against faulty workmanship and materials for a period of 12 months from the date of delivery.

Where the Goods are faulty or do not comply with any of the contract, the Customer must notify the Supplier within 30 days of delivery and the Customer shall be entitled to replacement Goods or a full refund.

The Customer may cancel an Order by notifying the Supplier in writing at the address above within 14 days of placing an Order and any deposit paid will be refunded in full except where goods have been specially made or prepared for the Customer, e.g. a made to measure grille or a masterkeyed suite of locks

Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury, however the Supplier shall not be liable for any direct loss or damage suffered by the Customer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price for the Goods and Services.

The Supplier shall not be liable under any circumstances to the Customer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Customer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.

For the avoidance of doubt, time shall not be of the essence and the Supplier shall incur no liability to the Customer in respect of any failure to complete the Services by any agreed completion date.

It is the Customer’s responsibility to test any keys provided on the locks with which they are intended to operate before relying upon their operation. The Supplier will not be reponsible for any losses or damages arising from the failure of a key to operate. The liability of the Supplier will be limited to the price paid for the key or keys

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.